Customer Service Adviser

Recruiter
Ian Perks Estate Agent
Location
Stourbridge
Salary
£16,000 per annum
Posted
09 Aug 2017
Closes
09 Sep 2017
Contract Type
Full Time
Customer Service Adviser

Responsibilities & Duties

You must be able to handle customers in a friendly and professional manner at all times. You will be dealing with people who are moving home and probably finding the experience very stressful. Tact, understanding, quick-thinking and decisiveness as well as an ability to be assertive at the appropriate time are all qualities we would expect you to display. It is a stressful job, with high demand situations a daily occurrence; these require strong coping and communications skills.

Although the description above is core to your role, your daily routine will vary depending on the needs of the day and your colleagues. It could include anything from arranging displays and making the drinks to organising viewings, negotiating a sale or arranging a new tenancy. You would be working as part of a very experienced team.

Following your period of training you would be expected when necessary to conduct viewings for both sales and lettings. You would be expected to use you own car and a full clean driving licence is essential.

The environment you would be working in is very busy. You will also be expected to sit or stand in one place for lengthy periods, usually behind a desk. You would be expected to wear smart business clothing appropriate to a professional office.

Skills and interests

You must:

- have a genuine interest in working with and helping customers
- have good communication skills, both written and verbal
- be able to work as part of a team
- be well presented, polite, tactful and friendly
- be numerate, lively and quick-thinking
- be patient and calm
- have an open minded attitude
- be able to handle complaints and difficult situations
- understand computer systems

Computer literacy is essential, together with strong written and oral communication abilities. A professional understanding of what makes first-class customer service is also important, as are flexibility, multi-tasking and problem-solving skills and sales orientation.

Qualifications

- You will need a good general educational background.
- Good academic qualifications are important.
- Personality, character and any relevant experience would also be an important factor.
- Previous estate agency experience would obviously be an advantage, but not essential.
- You musthave experience of working with the general public.

To Apply

Go to our website at www,ianperks,com, click on Recruitment and complete our job application form.