Service Desk Analyst
Salary: £22,687 - £25,235plus £3,216 location allowance. You will receive £22,687 the band minimum. Progress to the band maximum of £25,235will be via incremental progression.
Location: East Birmingham
Could you help us support police services nationwide?
Across the country, polices services rely on our Customer Service Centre (CSC) for expert IT support. With demand for services growing, we’re adding to our team. As a Service Desk Analyst, you’ll be the first point of contact for staff and officers with IT problems. In short, you’ll have a critical role in a 24/7 operation. If you want to play your part in fighting crime, this is your opportunity.
Aligned to ITIL best practice, the Customer Service Centre has received substantial investment over recent years. It’s now a centre of excellence, with a 15-strong Service Desk team. As a Service Desk Analyst, you’ll respond to telephone and email requests for help with IT issues. You’ll aim to fix problems first time and provide excellent customer service.
The majority of the requests will concern account administration and set ups. You’ll offer 1st line support: logging tickets, providing helpful assistance and keeping accurate records. The Centre operates 24/7, so you must be able to work 12-hour shifts as part of a rota.
Experience of IT support would be an advantage, but it’s not essential. We’ll give you a full induction and ongoing training if you’ve got the other talents we’re looking for. Above all, you’ll need great customer service skills and a friendly, helpful approach. You must be good with people and great in a team, with strong written skills. If you’re also IT-literate and detail-focused, we’d like to hear from you.
This role comes with a range of benefits, plus development opportunities and the chance to help protect millions of people across the nation.
To apply, please visit our website to download a role specific information pack and application form.
Completed applications must be returned by 4pm on Thursday 31st August 2017.
Please note we are only able to review the first 100 applications received.