Customer Service Representative - Evening shift

Recruiter
HSBC
Location
Bermuda Park
Salary
£8.80 per hour
Posted
09 Aug 2017
Closes
27 Aug 2017
Contract Type
Full Time

If you are looking for your first step on the banking ladder then we may have the role for you. We are currently recruiting for a number of Customer Service Representatives to work in one of our sites based in Coventry.

Start date:14th September for a 12 month duration
Hours: Monday to Friday, 35 hours a week, 12.30pm until 8pm
Address: Harry Weston Road, Coventry, West Midlands, CV32TQ

Working as a customer service representative you will answer calls from our customers, taking them through security and dealing with their requests. These requests could be anything from setting up a standing order, paying a bill or providing information to answer a query. It is important to build rapport with each customer, delivering brilliant service and leaving customers satisfied.

Your duties and responsibilities:

  • Receiving inbound calls and constant customer contact
  • Verifying customer identity at point of contact
  • Providing information on overdraft facilities, balances and transfers
  • Identifying any irregular transactions or common fraud risks and escalating to relevant team
  • Setting up standing orders and direct debits
  • Making internal transfers and bill payments to other banks and to customers
  • Taking a high volume of inbound calls to targets
  • Transferring calls to relevant departments

This role would suit individuals who are:

  • Excellent communicators who enjoy answering and dealing with a high volume of inbound calls from a wide range of customers each day
  • Problem solvers, observant and are able to use their own initiative
  • Confident using IT packages including MS Office, in house web-based databases and Lotus Notes
  • Confident keyboard users with the ability to enter information into systems accurately
  • Confident multi taskers who are able to navigate computer systems comfortably
  • Great listeners with the ability to provide outstanding customer service
  • Demonstrated ability to adhere to policy and procedure
  • Able to deal with high volume of calls and product information