Helpdesk Analyst - Apex MA
- Helpdesk Analyst
- Good communication and telephone manner
- Willingness to engage with customer and to help them either by directly fixing the issue or record the problem and pass to other team members.
- Ability to interpret and record customer information accurately and convey to other team members.
- Preferably experienced in a customer facing role, on a telephone based operation
- Previous internal / IT helpdesk experience
- Basic MS Office skills required - e.g. PowerPoint, Excel, Word