Customer Care Project Manager

24000.00 - 25000.00 GBP Annual + GBP24000 - GBP25000/annum
11 Aug 2017
08 Sep 2017
Job Type
Contract Type
Our global client within the Property Industry are seeking a Customer Care Project Manager to join the team. This is a brand new role.

Duties include:

To deal with customer concerns received by telephone or written communication and co-ordinate and administer all activities in a timely and professional manner

•Keep purchaser's information up to date.

•Work closely with the area manager to have a full understanding of requirements following an inspection.

•Liaise with the customer, sub-contractor, and suppliers to ensure an efficient resolution within agreed timescales.

•To agree dates and access with the customer and ensure this is not via the contractor.

•To have regular contact with the customer while works we have arranged are undertaken and also a follow up call on completion to ensure all has been completed.

•Produce a remedial tracking report for all Area Customer Care Manager visits and follow on remedial works and provide weekly updates to Area Managers regarding customers and their scheduled works. This will also include high profile/complaint customers

•Record receipt of all purchaser's correspondence and respond within 3 working days.

•Record receipt of all purchaser's telephone calls and return a courtesy call on the same day.

•Issue instructions to Customer Care Technicians and/or Sub-contractors.

•Record dates of customer visits and log all defects identified.

•Carry out all necessary calls in relation to the customer journey.

•Keep data system up to date at all times.

•Carry out general administrative duties.

Willing to work extra to meet deadlines to ensure customer satisfaction

•Maintain up to date records of all customer visits, and log all defects identified and works completed.

Ensure information is received in a timely manner from the Area Manager

•Produce accurate and timely job sheets for sub-contractors

•Liaise to ensure they attend on dates we provide

•Chase sub-contractors as appropriate to ensure target dates are met

•Issue contra charge notifications to sub-contractors

•Ensure you have read the Company's health and safety policies and procedures observe them at all times.

•Reporting any accidents or near misses immediately to your Manager and record them in the accident book.

•Ensure your workplace is kept tidy and any hazards are eliminated or reported to your line manager.

•Wear appropriate protective clothing on site at all times.

•Attends all health and safety training as required by the Company.

Working Hours are Monday to Friday 9am - 17.30pm.

The ideal applicant will have a Construction background, this is not essential