Trainee Call Handler

Holberrow Green
£8.21 per hour
07 Aug 2017
14 Aug 2017
Contract Type
Full Time

Trainee Call Handler

Location: Redditch

Start date: ASAP

Temp 6-8 weeks

Hourly rate: £8.21 per hour

Monday to Friday 37.5 hours per weekHours of work between 7am to 7pm

Recent Graduates, Retail Assistants or Call Handlers urgently wanted for a Trainee Call Handler opportunity in the Redditch area

You would be working for a leading facilities maintenance company; we are looking for an enthusiastic and open minded Trainee Call Handler to join the team.

The duties for the Trainee Call Handler:

  • Answering high volume of inbound calls
  • Dealing with resolving queries and complaints
  • First point of contact
  • Customer service focused
  • Monitoring any actions and incidents
  • Recording relevant information and data to resolve reported incidents and complaints
  • Handling phone calls in a professional and trusting manor
  • able requests to be resolved to time and standard required
  • Providing a professional and knowledgeable approach on all calls aiming to exceed customer expectations and contribute to delivery of the contract.
  • To handle and actively resolve any customer issues according to the Customer Complaint process.

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