Account Manager

Redwood Search
£18,000 per annum
08 Aug 2017
22 Aug 2017
Contract Type
Full Time
Account Manager (Temp - Perm)
Temp to perm £8.50 per hour rising to £18000-20000
Monday to Friday 8.30am-5pm
Free Parking

Job Purpose:

Manage customer accounts effectively

Key Responsibilities and Objectives

  • Customer liaison consistently via phone and email
  • Planning of maintenance and service visits
  • Booking in of service jobs, including contacting the customer, arranging the paperwork
  • Follow ups to service visits, including booking in of repairs, completing post maintenance reports
  • Booking in of reactive maintenance and repair calls, on site and in the workshop, making sure all logistics are effective.
  • Compile and report on KPI’s for contract review meetings, and attend customer meetings.
  • Answering customer queries over the phone and by email
  • Database management
  • Auditing ongoing work of the engineer including assets and job cards.
  • Pulling data for monthly diary planning
  • Liaising with engineers.
  • Ensuring KPI’s are met to ensure customer expectations are maintained.

    Key Deliverables

  • Auditing workloads per Account for Overdue Assets, Not Found Assets and Job Cards on a monthly basis.
  • Monthly KPI production, both PPM and Reactive with diagrams.
  • Attending meetings with customers and producing minutes for key persons.
  • Contacting customers on a quarterly basis to touch base and ensure all work is okay etc.
  • Ensuring engineers have a full workload and they attend sites when they should.
  • Ensuring all job cards etc. are kept up to date.
  • Capture any non-conformances and report these to their line manager.Skills and Experience

  • Multitasking
  • Organisation, time management, planning
  • Good telephone manner
  • Conflict resolution, problem solving
  • IT skills
  • Good memory
  • Maths and English
  • People skills
  • Stress management


Good organisation skills

Experience in customer service

Excellent communication skills

Please contact Abi at Redwood Search for more information.

Recommend your family and friends to us and on their successful placement, we will give you up to £250 worth of vouchers of your choice. (T&C's apply).

Please visit our Redwood Search website to find more roles!

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