Digital & IT Team Manager

Recruiter
Strategic People Limited
Location
West Midlands
Salary
Up to £450 per day
Posted
09 Aug 2017
Closes
17 Aug 2017
Contract Type
Full Time
We provide technical support for all software for the business, front end customer facing digital channels to IT back office platforms and systems. The role is to ensure the IT and digital software are working effectively, securely and reliably, managing the teams to ensure maximum effect of ensuring little impact on customers and efficiency of technology. You must collaborate with multiple functions to detect errors and then to diagnose, correct and prevent re-occurrence. This requires strong communication and organisational skills. You must also manage a high number of changes to take on the support of new systems and to stabilise and enhance these systems through their product lifecycle.

Responsibilities:

- Managing multiple, functionally different teams across multiple locations, being able to flex and adapt to managing teams of different subject matter without necessarily having the same technical knowledge as those being managed.
- Experience of managing the maintenance of complex multi-layer architectures, Java based applications, technical change Management and holding ITIL and AGILE experience
- Proven experience of dealing with multiple stakeholders both in reactive incident management and pro-active change management
- Identify and implement productivity and quality improvements.
- Full performance management of 50+ individuals prioritising people development and training
- Contribute to continuous improvements in procedures, technical processes and team structures
- Be able to regularly travel to other sites on a regular basis
- Maintaining high levels of service whilst absorbing additional workload without increasing resource levels

Requirements:

- Experience of managing production support for business critical systems
- Experience of designing and implementing organisational change
- Experience of managing transition of complex, new systems into full production support
- Experience of presenting service reporting formally
- Strong team management skills
- Service management focus - awareness of ITIL
- Presents technical information orally and in writing to both technical and non-technical audiences such that they are understood.
- Analyses, diagnoses, plans, executes and evaluates work to time, cost and quality targets.
- Understands the commercial and technology environment within which business operates so that appropriate decisions are made in incident management and team development
- Candidates must have an excellent level of written and spoken English.
- This role will require relocation to the UK so candidates must be eligible for a work permit and be in a position to successfully apply for one.

Technology knowledge of managing multiple technology platforms such as:

- IBM
- Unisys mainframe
- Unix
- Windows client server
- Java
- Websphere
- .NET
- Oracle
- SQL server databases