Customer Service Advisor (Insurance Claims)

Legal Insurance Management
£18,700 - £25,300 a year depending on experience
09 Aug 2017
25 Aug 2017
Contract Type
Full Time
Customer Service Advisor (Insurance Claims)

LIM is a leading specialist in the field of LEI, Professional Fees insurance and associated niche products. They have built a reputation for providing innovative, bespoke protection and peace of mind for their diverse range of clients, supported by an uncompromising approach to customer service. It is through striving to bring quality and integrity to the marketplace that LIM has become a leading provider of Legal Protection Insurance to law enforcement agencies in the UK.

Position: Legal Claims Handler
Location: Stourbridge, West Midlands
Job Type: Full Time, Permanent
Salary: £18,700 - £25,300 a year depending on experience
Benefits: 28 days' holiday; £100 Love to Shop vouchers for every six months' service Unique training, support and investment from industry experts Netflix subscription Puregym subscription Intu Merry Hill Discount Car breakdown insurance Legal expenses insurance Income protection insurance Home emergency insurance Death in service Pension contribution at 3%.

About the role:

As a Claims Handler within their Home Emergency Team, you will be supported to provide an excellent customer experience to their customers who are experiencing a home emergency. Throughout the life cycle of a claim you will be working with pace to understand, support and ultimately resolve customers' issues to the best of your ability.

Within the fast-paced LIM emergency Team, you will be given training in processing, validating and resolving customers' home emergency claims efficiently, in accordance with the policy wording, providing an outstanding customer experience.

In addition, you will be involved in investigating and resolving customer concerns and providing feedback and coaching to improve the overall operation and team capability. Working alongside their Contractor Network Manager and Team, you will also have the opportunity to feedback on contractor performance and impact the way in which their network grows and services customers.

About you:

- GCSE Maths and English A* - C
- Polite telephone manner
- Excellent written and verbal communication skills
- Developed organisational and time management skills
- Passion to deliver excellent customer service

You may have experience of the following: Legal Claims Handler, Claims Handler, Customer Service Advisor, Customer Service Executive, Call Centre, Customer Service, Administrator, Customer Service Executive etc.

This vacancy is being advertised by EasyWeb Recruitment, the UK's leading Online Recruitment Agency. The services advertised by EasyWeb Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications.