Leisure Memberships Advisor - Dudley

Village Hotels
£15600.00 to £15600.00 per year Plus Commison
10 Aug 2017
17 Aug 2017
Contract Type
Full Time
We have an exciting opportunity for a Leisure Memberships Advisor to join our highly successful team in Dudley where you will receive a competitive salary plus amazing benefits which include FREE parking, FREE membership to our state of the art gyms, excellent holiday allowance as well as discounted food & beverage and stays in our hotels.

As our Leisure Memberships Advisor you will know and understand what it means to deliver amazing hospitality and will thrive on the challenge of always exceeding guest’s expectations. You will be expected to achieve a level of service through the constant monitoring of our established brand standards. As a result you should be highly attentive to detail and be capable of delivering consistent standards. You should have a can do attitude. In this type of industry teamwork is key; you should be a strong team player willing to lend a hand wherever needed.

You must have experience in a similar environment with the knowledge and confidence to deliver the role described below.

As a Leisure Memberships Advisor you will:

Share how good these facilities are with prospective new members and sign them up to a new way of life.
Providing high standards of service that reflects the individual needs of our members and prospective members – explaining the extensive features and benefits of joining our Leisure Club.
Maximise leisure memberships through effective selling techniques, providing information as required.
Be interacting with many different types of people and, using the effective selling techniques that we will support you with, you can only be a great success
Assist the Leisure Sales Manager in developing a sales action plan that will facilitate membership renewals and the generation of new memberships. Liaise closely with the Leisure Club Team and colleagues in order to sell the product and experience effectively. Deal with complaints/ problems politely and make every effort to resolve these.
Complete a daily walk round of the leisure club and share feedback where appropriate to ensure standard operating procedures are met and maintained. Your personal presentation must be impeccable at all times.
Focus on precise aims and requirements of potential members and offer advice to match the package to the individual. You cater for all and ensure that our people, products and service are memorable as we build our reputation as the Leading Leisure Club.
Be commercial ‘savvy’ and aware of all promotional activates to ensure they are correctly implemented. Support centrally driven promotional activity.
Communicate with your team on a daily basis, other hotel departments and guests / leisure club members, so that everyone knows what our offering is and is encouraged to try it and return for more. Instil and sustain a culture of excellence married with appropriate levels of informality and fun.
Meet all sales targets and carry out effective sales tours selling all benefits. Deliver results in line with team members non-negotiable. Further, add value to overall hotel performance through teamwork.

Why choose Village?

We operate at the luxury/lifestyle end of the market with typically 110/160 bedrooms. Each of our hotels is equipped with fantastic leisure and dining facilities. They also have a Starbucks, meeting rooms and conference facilities. We work towards the highest levels of guest satisfaction; as such you will be part of an award winning team who deliver amazing hospitality constantly. As an expanding company with new hotels in the pipeline we are in a unique position to offer fantastic career progression backed up by training and development at every step of the way.

If you are truly passionate about a career in hotels and would like to work for a company that gives you job security, supportive management, a great team spirit and a real feeling of inclusiveness then Village Hotels is the place for you.

Our values and behaviours (inspirational, driven, commercial, detailed and resilient) demonstrate our passion for giving our guests an excellent experience and our staff the best career opportunities.

Apply now to be our Leisure Memberships Advisor.

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