Utilities Complaints Subject Matter Expert

Recruiter
Huntswood CTC Ltd
Location
Birmingham
Salary
£225 p day
Posted
10 Aug 2017
Closes
16 Aug 2017
Contract Type
Full Time
Huntswood are looking for experienced utilities subject matter experts to join an exciting project in Birmingham.

Starting in immediately, on a short initial contract, the role will be centred around improving the performance of a customer-facing complaint handling team.

Role overview:

Working within a fast-paced environment, you will be assisting the existing complaint handling team with all forms of their customer interaction.

Required skills and experience include:

- Utilities experience, including complaints to Ombudsman level
- Floor-walking
- Reviewing correspondence
- Case clinics
- Strong attention to detail
- Ability to navigate through a number of in house databases
- Good MS Office skills, particularly MS Word
- Strong numeracy and written communication skills

Benefits:

- This is an excellent opportunity to gain experience in a professional and challenging environment, working for a well-known financial services organisation
- The chance to build a relationship with Huntswood, which should open doors to further contracts

About us: Huntswood is a specialist resourcing and consultancy firm in governance, compliance and complaints. Put simply, we provide our clients with the right people.

What are we like to work with: Dependable, driven and collaborative

"It's not just about what we do, but the way we do it. And it's our values that make us special."

Interested? Apply now.