Customer Service Executive

Expiring today

Recruiter
Bucks and Berks
Location
Marlow
Salary
£22k pa + Plus £1k bonus
Posted
10 Aug 2017
Closes
16 Aug 2017
Contract Type
Full Time
An exciting opportunity has arisen to join our client, a leading organisation, in Marlow. The Customer Service Executive will liaise with customers to provide and process information in response to enquiries, concerns and requests about products and services.

Fantastic benefits including £1000 bonus!

Duties include

- Deal directly with customers either by telephone, electronically or face to face
- Manage all customer orders as per the internal SOP's and customer vendor compliance
- Handle and respond efficiently to all general and order specific customer enquiries
- Provide pricing and delivery information
- Obtain and evaluate all relevant information to handle product and service enquiries
- Maintain customer databases, pricing and delivery information generating work flows
- Organise workflow to meet customer timeframes
- Log details of enquiries, comments and complaints and details of actions taken
- Effectively manage the complex customer complaints and escalate it to the right stakeholders to support resolutions
- Provide feedback on the efficiency of the customer service process and areas of improvement
- Prepare and distribute customer activity reports
- Communicate and coordinate with internal and third party stake holders to include Sales, Planning, Logistics and After Sales Support to manage queries

Skills/Experience

- Excellent customer service skills
- Strong time management skills and goal orientated focus
- Clear communication skills both verbal and written
- Good analytical and listening skills
- Problem solving, attention to detail and accuracy
- Adaptability and willingness
- SAP knowledge is preferable
- Sales order processing experience
- Strong Ms Office Skills
- Ability to communicate clearly and accurately at all levels
- Ability to work on own initiative

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training and skills that they identify. If you do not hear from us within 5 working days from your registration, please accept our apologies but we are unable to help you on this occasion.

Bucks and Berks Recruitment is an equal opportunities employment agency and employment business that is serious about its compliance with legislation. Bucks and Berks is acting as an Employment Agency in relationship to this role (if the vacancy is for a permanent position) or is acting as a Recruitment Business in relationship to this role (if the role is for a temporary position).