Duty Officer, Shrewsbury Sports Village

Serco Leisure
10 Aug 2017
23 Aug 2017
Contract Type
Full Time
Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos. We improve services by managing people, processes, technology and assets more effectively. We advise policy makers, design innovative solutions, integrate systems and - most of all - deliver to the public. Serco supports governments, agencies and companies who seek a trusted partner with a solid track-record of providing assured service excellence. Our people offer operational, management and consulting expertise in the aerospace, defence, education, health, home affairs, local government, science, technology, transport and the commercial sectors. Job title: Duty Officer Location: Shrewsbury Sports Village, Sundorne Road, Shrewsbury, SY1 4RQWorking Hours - 37hr per weekSalary - £17,582.45 Managed by Serco, Shropshire Community Leisure Limited was formed as a company limited by guarantee and commenced the management of Whitchurch Swimming Centre, Market Drayton Swimming Pool, Oswestry Leisure Centre, Shrewsbury Sports Village and The Quarry Swimming Pools. Serco is currently recruiting for a Duty Officer to work at Shrewsbury Sports Village, Shropshire. Shrewsbury Sports Village has a range of facilities and offers a variety of activities for all ages. From fun family swim sessions and swimming lessons for children and adults to energetic aqua fit classes to and relaxing in the health suite Duties and ResponsibilitiesBe the Duty Officer within the rota system responsible for all aspects of the day to day to day smooth running of the centre including handling cash, staffing the reception, the health and safety of the public and staff. Ensure a high standard of customer care and an effective response to enquiries at all times. Ensure the security of the centre and high overall standards of cleanliness. Ensure that all staff on duty are performing to the required standard. Assist in ensuring that the required staffing levels are maintained at all times, including cover for sickness, annual leave etc. Ensure the safety and wellbeing of all visitors to the centre. Carry out first aid procedures if necessary. Prevent misuse or damage to the facilities and equipment. Be responsible for the day-to-day operation of all pool & building plant while on duty. Maintain and clean sports equipment regularly so it is both safe and pleasing to use. Remove damaged equipment from use, labelling it clearly as unusable and notifying the centre management so as to enable its removal/repair or replacement as necessary. Support and promote the aims and objectives of the centre and of the equal opportunity and health and safety policies of Shropshire Community Leisure Trust. Act as a lifeguard when appropriate to do so and coach/teach activities commensurate with the level of qualification held. Be prepared to work at other leisure centres from time to time. Skills and Experience EssentialRoyal Lifesaving Society National Pool Lifeguard Qualification is essentialPool Plant Operator Certificate DesirableProfessional swimming qualification equivalent to the Amateur Swimming AssociationFirst Aid at work would be advantageous On occasion we receive significantly more applicants than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward. Serco is committed to equal opportunities and requests any potential applicant to contact the Serco Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application should the closing date of the advertisement be brought forward.