Information and Sales Assistant

Recruiter
Birmingham Hippo
Location
Birmingham
Salary
£20,222 + benefits
Posted
10 Aug 2017
Closes
10 Sep 2017
Contract Type
Full Time
Information and Sales Assistant

£20,222 + benefits

37.5 per week annualised

Birmingham B5 4TB

A great theatre needs great people. We can only thrive by having the right team on board in a fast-paced, constantly changing, creative workplace.

About Us

Presenting the best in musical theatre, ballet and opera, dance, drama, comedy and pantomime, we work successfully with some of the world's biggest international producers. With our resident partners Birmingham Royal Ballet and DanceXchange; with collaborators such as Welsh National Opera, The Lowry and Sadler's Wells; and with names like Disney, Cameron Mackintosh, Qdos and Cape Town Opera dull moments don't get a look in.

Average annual paid attendance of over half a million theatre-goers underlines our claim to be the UK's busiest and most popular single theatre. We are managed by a voluntary board of Trustees as an independent charity with no revenue subsidy from the public purse. In our main auditorium or Patrick Centre studio, in our conference spaces or restaurant, and in schools and communities through Hippodrome CREATIVE, we make sure that everyone is welcome, we settle for nothing but the best and we bring flair to everything we do.

About The Role

As a point of welcome and assistance to members of the public you will help create a memorable visitor experience. You will deliver high levels of customer service either on the phone or face to face on the front desk. You will handle customer enquiries providing accurate information about our exciting events, performances and activities. Important will be the ability to enthuse customers into buying tickets for our varied programme, supporting our fundraising activities and enjoying our other facilities, such as our renowned restaurant and friendly bars. This role is all about delivering a great service, ensuring things run smoothly and visitors leave wanting to visit us again soon.

You must have GCSE Maths and English experience of working in a sales and/or customer care role within the entertainment industry or a comparable environment. You will be used to operating computerised systems, handling cash and overseeing simple credit card and financial processes. Your flexible approach to work will be matched by good time keeping and communication skills. You will also understand the importance of good presentation and excellent customer service. Experience of computerised ticketing systems would be an advantage.

To apply for this customer service role of or for a job description visit our website via the link.

Everyone's welcome at Birmingham Hippodrome and we are committed to providing equal opportunities for everyone.