Customer Service Advisor

19000.00 - 22000.00 GBP Annual + GBP19000 - GBP22000/annum commission & bonus
11 Aug 2017
14 Aug 2017
Contract Type
Working for a well-established telecommunications company, based in Shropshire and Staffordshire, serving the whole of the UK.
They provide cost effective, flexible telecoms packages to SMEs and corporate markets, particularly business mobile packages on the EE, Vodafone and O2 networks.
We promote best customer practices always, working hard to ensure we offer the best possible customer experience with free aftercare as standard. struggle with a call centre.

Customer Services Advisor

Customer Services duties to include but not restricted to:
?? Liaising with customers to diagnose and resolve customer Landline and Broadband faults
?? Logging of faults on relevant systems via internet or by phone with carrier networks
?? Advise customer of progress on faults and update records
?? Development, maintenance and retention of customer relationships
?? Informing customers of all telecom services, benefits and price advantages ?? Updating customer records and order processing
?? Resolving customer queries within industry leading timescales Obtaining new customers
?? General duties within the Fixed and Cloud business team Essential Skills / Knowledge:
?? Broadband and/or Fixed Line and/or VoIP product knowledge
?? Previous work experience within the telecommunications industry
?? Good computer skills
?? Pleasant telephone manner
?? Attention to detail
?? Ability to work under pressure
?? Problem solving and analytical skills
If you are looking to work within a challenging but rewarding environment, then this role is ideal.
The Benefits
?? Starting salary GBP19k progressing to GBP22k dependent on experience
?? Earning potential through structured commission and bonus structure
?? Fantastic new office environment
?? Free on-site parking