Account Delivery Manager

Recruiter
Anonymous
Location
Warwick
Salary
55000.00 - 60000.00 GBP Annual + GBP55000 - GBP60000/annum
Posted
11 Aug 2017
Closes
18 Aug 2017
Job Type
Manager
Contract Type
Permanent
SALARY: GBP55-60,000 PA plus benefits.

Our client is seeking an experienced Account Delivery Manager with a contact centre and account management background, ideally in the automotive and financial services sector.

Reporting into the COO, you will manage all internal staff and external client relationships. You will have overall management responsibility of your reporting managers and their teams. You will drive the implementation of new lines of business and ensure any business updates, service developments or changes are communicated clearly and integrated within the teams. You will support regular business reviews with clients and complete trend analysis in order to identify areas of improvement, opportunity, risk and issues. You will be responsible for account budgets and control costs as well as supporting the training and Quality teams.

For the Account Delivery Manager role you will need:
- To lead and motivate staff through ensuring continuous emphasis on client and customer needs strengthening staff commitment and engagement via strong management and employee engagement strategies
- To ensure all operational performance measures are set consistently and achieved/exceeded at both team and individual level through the motivation and direction of a team of Operational Managers (OM), Team Managers (TM) and Subject Matter Experts (SME)
- To drive the implementation of new lines of business or initiatives including costing, identifying resource requirements, definition of KPIs and securing required infrastructure, demonstrating a thorough understanding of all products and services

What our client can offer you:
- Excellent on the job training and on-going core skills development
- Life assurance
- Access to company pension scheme (After qualifying period)
- Perkz; exclusive staff discounts at holiday, leisure and other retailers, including; Costa, Vue and more

If you would like to discuss this role further please contact the office.

Ref No: 1130
Location: Warwick
Job Type: Permanent
Full or Part Time: Full Time
Salary: GBP55-60,000 PA plus benefits
Hours: 40 hours per week with flexibility for travel

Please note that if you do not hear back from us in 7 working days your application on this occasion has been unsuccessful. However your details will be considered for any other roles that we feel your skills and experience may be suitable for. If you are already registered with Tri please contact your consultant to discuss your suitability for this position. Tri can only consider applications from candidates who are currently eligible to live and work in the UK in line with Home Office Guidance on the prevention of illegal working. We operate a strict equal opportunities policy