Technical Helpdesk Analyst

17000.00 - 27000.00 GBP Annual + GBP17000 - GBP27000/annum
11 Aug 2017
17 Aug 2017
Contract Type
Job Description: You should have previous experience of working on a service desk. You will be part of a busy but friendly service desk team providing customer-focused resolutions to incidents and working to SLAs. You will be working as 2nd/3rd tier supporting Microsoft operating systems and products, a variety of 3rd party software and hardware, networking and comms. Identifying, diagnosing and resolving incidents, liaising with vendors. You will have an opportunity to fully contribute to the team and to identify and improve service and processes. Ongoing training available and working towards Microsoft and other certifications encouraged and supported.
Skills and Experience: A good communicator with the ability to create business-like and lasting relationships with clients. Previous experience working on a service desk desirable. Good all-round knowledge of IT. Experience and knowledge of Microsoft workstation and server operating systems. Microsoft certifications desirable. Networking knowledge essential.
Company: Microsoft Gold Partner providing corporate-standard IT to small and medium size businesses throughout the UK. Stable company providing IT solutions since 1980 with offices in Somerset and the West Midlands