Analyst - Real Time

Severn Trent Water
12 Aug 2017
19 Aug 2017
Contract Type

Role objective
The purpose of the Central Planning team within Network Control is to build an effective and efficient business planning and resource management capability in order to deliver a service which meets our customers' requirements within budget. The tactical resource planning team within this area is key in ensuring Operational resource is utilised effectively across the whole of the Severn Trent area. The objective of the Real Time Analyst within the role is to produce a 28 day demand and capacity plan and track performance against the plan in order to improve the accuracy of future forecasts. The role will also be expected to make informed decisions on resource moves in order to meet demand ensuring we optimise resource across Wholesale to achieve against all metrics and KPIs. The role is crucial in supporting our Operational colleagues to deliver exceptional Customer Service within a managed cost framework.

Key accountabilities
* Produce a rolling 28 day demand and capacity plan for Wholesale operational counties and Planning and Scheduling teams * Track and identify variances against the plan (i.e. Demand, Shrinkage (absence, training, comm. cells etc.), and providing line manager with insight and analysis to be fed back to both colleagues and stakeholders. * Proactively analyse data sets to inform decision making on an interval/daily basis (i.e. resource moves between county boundaries) * Conduct post day performance / trend analysis to continuously improve the accuracy of the 28 day plan and Business Planning and Resource Management methodology and planning assumptions. * Produce demand and capacity reports * Predict when overtime or recruitment will be required to ensure timely action can be taken Be accountable for identification of process improvement

* Experience in the use of SAP and CLICK systems and processes * Strong MS office skills, particularly Excel. * Ability to manipulate and interrogate large data sets * Experience of Traffic Management processes and legal requirements Desirable * Evidenced experience (2 or more years) working as an effective and respected member of a Resource Planning Team with strong focus on customer service (or equivalent team). * Production of performance reports * Experience of lean management techniques

* A demonstrable ability and proven experience of working within a Real Time environment in order to manage multiple channels and demands, across a number of sites, embracing various metrics and KPIs. * The ability to spot trends in numerous data sets and act quickly to it or escalate in order to make an informed decision with pace * The ability to work in a pressurised, real-time environment and thrive on dealing with problems quickly * Support and add value to the wider Business Planning and Resource Management planning Cycle, representing real time opportunities, processes and opinions to ensure that an aligned and best practice cycle of service is achieved (Business > Strategic > Tactical) * Good personal attributes including Integrity, Commitment, and Personal Drive & Professional Maturity are essential and will compliment a positive career history. * A "right first time' attitude - focusing on the quality of outputs and the ability to communicate effectively at all levels and build relationships strong relationships with relevant stakeholders across the Severn Trent Water organisation. * Proven ability to use own initiative, make decisions and take accountability for own actions * Can identify opportunities to drive progress and deliver a faster and better service * Shares ideas and experience with colleagues to help deliver great results * Sustain knowledge and build experience of operating within a customer focused real time service that is focused on delivery of business and service KPIs and metrics whilst supporting the operational needs of the customer * Adopt lean methodologies to create an atmosphere of Continual Improvement Demonstrate strong day to day decision making capability alongside personal accountability for actions

* Educated to GCSE level C (or equivalent) in English and Mathematics * Excellent IT and Data Skills Driving license would be advantageous