Customer Services Assistant

Recruiter
West Midlands Combined Authority
Location
Birmingham
Salary
£18,072 per annum
Posted
11 Aug 2017
Closes
13 Sep 2017
Contract Type
Full Time

Customer Services Assistant
Contract: Full time Permanent Post
Salary: £18,072 to £21,142

Are you friendly, helpful and you enjoy making sure that every customer is thoroughly delighted with the service they receive? Then bring your talents to the West Midlands Combined Authority (WMCA) - and join the enthusiastic Travel Centre team.

The successful candidates must be able to deliver a high quality, responsive and effective service by answering enquiries on bus, train and Metro times and fares in the West Midlands. In addition, they will sell tickets via electronic ticketing terminals, provide across the counter services to the public relating to local public transport services and facilities, and undertake all associated cash accountancy responsibilities.

Applicants must have experience of providing excellent customer service, ideally within a sales environment, have experience of cash handling and ideally of using EPOS and/or Tribute ticket issuing systems. The ability to read maps and timetables and a good working knowledge of the West Midlands region and tourist attractions would also be an advantage.

Looking to the future, there could well be the opportunity to work in different areas of the business. We offer training and development as well as outstanding benefits including a free Network travel pass, final salary pension, discount shopping vouchers and generous holidays.

Working hours will be organised on a rota basis covering Monday to Sunday, with earliest start times of 08:00 hours and latest finish times 18:30 hours. Rosters will also include Bank Holidays on some occasions and applicants must be prepared to work in both Wolverhampton and Birmingham.

To apply for this role, please click below and you will be emailed to advise how to continue your application. Previous applicants need not apply.

A CV may be uploaded for extra information, but please note that a CV alone will not be accepted.

Closing Date: 5pm Friday 11th August 2017
Interview date: Monday 21st August 2017

Please note that this post may close earlier than the indicated closing date if a sufficient number of applications are received.

We are committed to equality of opportunity in service provision and employment. Our recruitment policies, procedures and practices enable all applicants to be considered on merit and ability to do the job. We will make reasonable adjustments, in line with the Equality Act, for disabled applicants if these are needed.