Customer Service Administrator

SF Group
Dudley Port
£9.00 per hour
08 Aug 2017
31 Aug 2017
Contract Type
Full Time

SF Group are currently looking for 2 Customer Services Executives for my client based in Tipton. This is a temporary position for someone looking to build a career with a fantastic company.

This temporary position is in place to ensure that the business's clients receive a professional response to their queries. Rate of pay is £9-11ph and could lead to a permanent role after a probation period. This role is to support within Customer Services as they rebuild and restructure the office as they are expanding.

Day to day responsibilities include:

  • Handling enquiries via telephone, fax and email
  • Quotation provision
  • Order processing
  • Preparation of shipping documentation
  • Effectively managing any customer feedback or enquiries
  • Continuously building positive customer relationships and generating repeat sales
  • Provide accurate and timely reports on direct customer activity
  • Maintain a comprehensive knowledge of products, including applications, features and benefits
  • Maintenance of customer account details, pricing and customer contacts through internal CRM system. Support ongoing CRM development

The ideal person will be/have:

  • Experienced Customer Service professional
  • Experience in a business-to-business Customer Service or Sales environment
  • Able to work on own initiative to progress complex orders through to completion
  • Knowledge of/medical devices would be advantageous but not essential
  • History of creating and developing customer/client relationships
  • Confident and professional telephone manner with excellent written and verbal communication skills
  • Ability to demonstrate active listening
  • Determined and tenacious approach with a passion for providing excellent customer care

This position will pay an annual salary of up to £21,000 a year. If you are interested in this role please apply below as soon as possible.

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