Temporary Customer Service Advisor

Recruiter
SF Group
Location
Birmingham
Salary
£7.50 per hour
Posted
11 Aug 2017
Closes
31 Aug 2017
Contract Type
Full Time

SF Group are looking to recruit a Customer Service Advisor on a two week temporary assignment to cover holiday. Hourly rate for this assignment is £7.50 and, this role will require an individual with extensive customer service experience.

This role involves working within the Service Division to provide first class customer service to a broad portfolio of customers across a wide range of market sectors.

Main duties and responsibilities:

  • Qualify customer requirements and reduce customer downtime through scripted questioning
  • Receive and process requests from customers and colleagues via telephone, e-mail and fax
  • Cover and support other roles and responsibilities within the Service Division
  • Carry out other duties deemed appropriate by your team leader in line with your skills and experience

The ideal candidate will demonstrate the following attributes:

  • Strong focus on quality customer service with a natural desire to meet and exceed customer expectations
  • Excellent communication skills, both written and verbal, with internal and external customers
  • Eager and willing team player with a positive attitude who also feels able to work independently
  • Ability to own and prioritise workload
  • Process driven with the confidence to raise queries to aid efficiency
  • Calm and focused when working in a pressurised environment
  • Ability to learn quickly and use knowledge in decision making whilst accepting the need to adapt to changing circumstances
  • Computer literate with a sound working knowledge of Windows based applications

If this sounds like you then please apply via the website, you must be Immediately Available!