As one of the largest Motor Retailer in the UK Vertu Motors` continued success is based on strong performance, growth and leadership. Our Mission Statement is "To deliver an outstanding customer motoring experience through honesty and trust", as such we don`t invite just anyone to become part of our team; we look for colleagues with determination and commitment to take our business forward with passion, drive and integrity.
The Service Advisor role is one of the most exciting and important roles in our dealerships. Like us, you know that customer service isn't just about providing a service - it`s about building warm, trusted relationships. The role holder acts as the relationship manager between the customer and the workshop, ensuring our customer satisfaction levels are outstanding.
Therefore, we are looking for an individual with excellent time management, organisational and inter-personal skills to join our team at Citroen Burton. The Service Advisor is responsible for setting customer expectations and keeping in touch with them throughout the service or repair of their vehicle, up selling additional products and follow-up with the customer the following day to ensure they are happy with the work carried out.
Ideally you will have experience of working within a similar role within the Motor Industry however this is not essential. You will need to have a proven customer service background, excellent Communication Skills and IT/PC skills we want to hear from you!
If you are successful you can look forward to ongoing training opportunities, career progression and a range of benefits you would expect from an employer of choice, including a competitive salary, childcare voucher scheme, share incentive plan, Vertu rewards and pension scheme. If you are interested in joining the most progressive team in the industry please apply now.