Root Cause Analyst

Severn Trent Water
£30000 per annum
11 Aug 2017
19 Aug 2017
Contract Type
Full Time

About us
To effectively investigate the root cause of water quality failures in order to drive improvement in company water quality performance.

Key accountabilities
*Identify Water quality failures to be investigated

*Organise & facilitate root cause discussions, meetings, and workshops on water quality failures

*Prepare outputs from discussions using standard tools and templates

*Develop improvements to root cause process review in conjunction with relevant business leads

*Prepare outputs for peer review and lessons learnt Experience

*Experience of facilitation and group problem solving including the application of SBF tools

*A broad knowledge of the distribution network and service delivery and NCAM operations

Network operator knowledge wholesale non infra

*Excellent organisational skills, ability to manage time effectively to hit multiple deadlines

*The ability to demonstrate enthusiasm and a driving passion for delivering excellent performance and improving water quality standards

*The ability to establish and maintain good relationships with staff and relate well to people at al levels

*The ability to work to tight deadlines in a pressurised environment

*Tenacity and willingness to see work to completion in the face of conflicting time restraints from the business

*Good communication skills with the ability to clearly communicate to all levels of staff using both written and verbal media

*The ability to present complex data in a clear and easy to understand format

*The ability to work under own initiative or as part of a team

*The ability to influence colleagues in the identification of delivery of appropriate actions to drive improvement in performance of our response to water quality failures

*GCSE Maths and English grade C and above *SBF Level 4

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