Customer Service Assistant
Job Title - Customer Service Assistant
Petrolscooter is a multimillion pound multi-channel online machine and parts distributor. We are looking for a Customer Service Assistant to complement our dynamic and innovative sales processing and administration team. The successful candidate will need to be able to demonstrate business acumen and the ability to effectively offer first class administration and customer service. This position has the potential to evolve into a Customer Service Team Leader position so only ambitious business minded candidates should apply.
Position: Full time - Permanent
Salary: circa £18,000 per annum dependent upon experience
Hours of work: 9-5 weekdays with 2 Saturdays per month 10-2 (Flexible rota)
Holidays: 20 days per annum plus bank holidays
Pension: Part company funded
Progression: This role has the potential to develop into an Customer Service Team Leader position carrying a salary of £20,000-£24,000
Duties will involve
Day to day smooth transition of online sales to the despatch department
Ensure customer contact by phone, email, online chat is exemplary at all times
Solving problems to resolve all the daily customer enquiries and complaints
Liaise effectively with the General Manager, Inventory Manager, Warehouse Manager and Director.
Fast accurate problem solving skills to resolve all the daily customer enquiries and complaints
Training provided to evolve into a Customer Service Team Leader once suitably proficient
You will be trained to Manage and supervise the HR requirements of 20+ staff
You will be trained how to organise and implement the work and holiday rotas for 15 + staff
You will be trained to oversee the company pay detail to our accountants
You will be trained on how to produce productivity reports and monitors for the General Manager and Director
You will be trained how recruit, train and discipline staff where required on behalf of the company
You will be trained in how to carry out staff audits and appraisals and how to recognise when additional training is required
Petrolscooter are looking for candidates with the following skills and experiences in order for you to be considered.
Good GCSE grades in Maths and English and educated to degree level standard or equivalent
Previous Customer Service experience essential
At least 1 years’ experience of working at the sales processing end of online sales Channels such as eBay and Amazon.
The role requires a highly organised and conscientious individual who understands the needs of a growing online business and its customers
Accurate computer skills and a good familiarity with Gmail and Excel is required
The successful candidate will need to demonstrate they are customer focused and can appreciate the needs of an online sales operation