Customer Service Desk Tier 1 Analysts Needed

Recruiter
Manpower
Location
Oakengates
Salary
£8.45 per hour
Posted
12 Aug 2017
Closes
13 Sep 2017
Contract Type
Full Time
Scope
*Basic IT knowledge and skills
*Basic problem solving skills
*Effective Customer Service
*Effective Communication Skills
Responsibilities
*Provide 1st Line Support on all incoming incidents.
*Correctly record and assignment of all incidents.
*Effective and proactive management of caseloads.
*Provide and maintain excellent customer service.
*Escalation as appropriate.
*Participate in Team Meetings.
*Adhere to policies and procedures.
*Ensure Training Record is up to date
*Timely and accurate updates to Timesheets.

Candidates are required to have:
*Excellent communication skills both verbal and written.
*Flexibility and motivation and be a determined team player.
*The ability to work under pressure.
*Good basic IT skills in using a range of computer systems including Microsoft Windows & Office and be able to navigate comfortably around internet based applications.

Full training will be provided.