Assistant Conference & Banqueting Manager

11 Aug 2017
20 Aug 2017
Contract Type
Full Time
Job Title: Assistant Conference and Banqueting Manager

Responsible for: C&B Assistant, event staff

Responsible To: C&B manager

Main purpose of job:
To live and breath the complacency Mission, Vision and Commitments of People, Quality and Results.
To support the conference and banqueting manager, achieving business objectives through guest focused service delivery. Ensure department operates efficiently and profitably while maintaining the reputation and ethos.

Responsible for the day-to-day management activities, such as assigning responsibility of tasks to team members and monitoring department productivity.

Key Responsibilities:

- Recognise and develop talent amongst team members
- Actively encourage feedback and ideas and share with the wider team, and contribute ideas for departmental sales and marketing plan
- Support, motivate and empower your team
- Respect and trust your colleagues
- Ensure training needs analysis of your departmental staff is carried out
- Coach staff, providing constructive feedback to enhance performance
- Actively support other departments to ensure overall guest satisfaction
- Take on duty management responsibility as per the hotel rota

Training and Development
- Identify training and developmental needs within the food and beverage department through job analysis
- Continuously monitor and update employee records, checking that all training is up to date and all relevant paperwork is present
- Develop and implement training schedules and programmes where necessary

- Challenge, Innovate and Improve departmental performance at all levels
- Communicate effectively with guests, team, peers, superiors through pre-and post shift briefings, daily and weekly operations briefings and meetings as set by the company
- Recognise great people and service
- Lead by example
- Quality standards are in place with comprehensive, current, guest focused and up to date Standard Operating Procedure Manuals as approved by the General Manager
- Must be able to demonstrate extremely high standards of guest care
- Be aware of the market and competition
- Create positive Public Relations opportunities
- Maintain high standards of quality, hygiene and health and safety at all times

- Set SMART targets and objectives
- Deliver profitable returns
- Celebrate Success
- Update daily activities to ensure the department performs in line with expectations and work to exceed budget targets by monitoring and controlling the operations, considering sales and profit at all times
- Adhere to company standards of stock and waste control, cost of sale management
- Cross sell all hotel facilities at all times

Health and Safety
- Promote a safe, healthy and secure environment
- To maintain the highest level of personal presentation at all times and ensure that uniform is provided and worn at all times.
- Maintaining high standards of quality control, ensuring facilities comply with hygiene and safety legislation relating to food hygiene regulations, licensing legislation and general health and safety.
- Maintain high awareness and observation of Fire, Health and Safety Regulations.
- Completion of risk assessment, work method statements, COSHH, for all areas within the department.
- All catering areas including stores, changing rooms and offices are inspected to ensure that the highest standard of hygiene and safety are maintained and comply with all statutory instruments and regulations.
- Upon inspection, the condition of all equipment and catering facilities are assessed and, where necessary, written requests for remedial action are presented to the Operations Manager.
- To ensure compliance with company policy, codes of practice and Government legislation with regard to cleanliness, hygiene, health and safety, first aid, fire precautions, evacuations, security and any matters with regard to dealing with the public. Keeping accurate records for potential inspection.
- Ensure compliance with the Health and Safety at Work Act, Food Safety Act 1995 and other statutory instruments and codes of practice in all designated operational food and beverage areas.

Basic Salary: £21k per annum + Benefits

Located in Burton on Trent, this role is commutable from Derby, Lichfield, Burton on Trent, Tamworth & Uttoxeter

To apply for this position please submit your application below. Alternatively please contact [Phone number removed] during normal office hours (9am till 5pm Monday to Friday). If you have received no feedback 14 days after your application please deem your application as unsuccessful

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