Customer Service Advisors

£15,500 per annum
12 Aug 2017
26 Aug 2017
Contract Type
Full Time


We’re looking for positive, passionate people who know how to deliver excellent customer service to join our market-leading motor insurance claims department in Birmingham.

What will you be doing?

You’ll join a busy and dynamic claims department based in the heart of Birmingham City Centre, just minutes from New Street station.

A confident communicator and attentive listener, you’ll deal with inbound calls, reassuring our direct customers or brokers that we’ll handle their claim with fairness and professionalism. Working closely and liaising with a number of external customers including field investigators, engineers, police and third party insurers, you’ll use a variety of tools to investigate claims. We’d also like you to build and maintain a relationship with either a large network of brokers or our direct customers.

You’ll work a 35 hour working week on a rotating shift basis, between the hours 8.00am-8.00pm, Monday to Friday (and one in four Saturdays between the hours 9.00am-5.00pm).

We have planned induction dates for

  • August 21st
  • September 4th

What we can offer?

Imagine a working environment that’s friendly, sociable and supportive. Where the training’s first class and comprehensive. And the career and progression opportunities? Considerable, varied and, naturally, open to everyone.

It’s no wonder AXA has been recognised as one of the Sunday Times Top 25 Best Big Companies to work for. With offices all over the UK employing over 10,000 people, as well as a global presence in 64 countries, AXA is big. But never too big to care for every single person who works with us.

As you’d expect from a global leader, our reward package is a world-beater - here’s a small selection of our current benefits.

  • Bonus Scheme linked to yours and the company’s performance
  • Pension scheme with employer contributions as well as your own
  • 23 days’ holiday, increasing to 28 days by your fifth year of service
  • Interest free season ticket loan scheme
  • Share Plan Scheme
  • Discount on all AXA Insurance products, including insurance, breakdown cover & healthcare
  • Free refreshments.

Who are we looking for?

First and foremost, you’ll have experience working in a front line customer service role, ideally in an office environment. Empathetic and understanding, you’ll have communication skills which are second-to-none and the ability to build relationships with customers over the phone. You should also have:

  • The ability to work on your own initiative and as part of a team
  • A professional approach and a talent for prioritising
  • Excellent computer skills..

About AXA Insurance

Proud to be part of the AXA Group, the number one global insurance brand and a worldwide leader in financial services, the AXA Insurance businesses employ over 5,500 people in a network of offices across the UK. Our expert teams care for a huge range of customers, helping them protect their cars, homes and businesses against life’s uncertainties and are trusted by millions. To drive forward our strategy, we need talented, ambitious, focused people. People who make change happen. People who want to do new things in new ways. People who want to make a difference.

AXA is an Equal Opportunities employer