2nd Line Support Engineer

Premier Group UK
£120 - £150 per day
12 Aug 2017
20 Aug 2017
Contract Type
Full Time

Job Title: 2nd Line Support Engineer
Location: Birmingham
Contract: 6 months £120- £150 per day rate

A fantastic opportunity has arisen for a 2nd Line Support Engineer role to join a leading managed service provider that's based in Birmingham.

Duties & Responsibilities:

  • Provide 2nd line support on Windows, Citrix and virtualized environments through assigned work and escalation from the 1st line team.
  • Investigate and resolve service incidents using the ITIL framework with speedy fixes ensuring the ticketing system is fully updated.
  • Provide technical advice and assistance to colleagues where needed.
  • Provide occasional onsite planned work and emergency support to our customers

Essential skills:

  • Thorough knowledge of technology including and not limited to Microsoft Server 2003 - 2012, Microsoft Exchange 2007 - 2010, Office 365, VMware, Firewalls, Citrix Xen App and Xen Desktop, Citrix provisioning Services (PVS), strong networking skills, high level desktop support skills.
  • Confident and proficient in dealing with IT issues
  • Microsoft, Citrix, ITIL certifications (desirable)
  • Excellent customer service skills

This is a great opportunity for a 2nd Line Support Engineer to join a rapidly expanding company. Submit CV below.

Premier are acting as an employment agency

This job was originally posted as www.totaljobs.com/job/75501286