Project Document Specialist

£35k - £44k pa + 5 % Annual Bonus
11 Aug 2017
20 Aug 2017
Contract Type
Full Time
Project Document Specialist

Core Purpose of the Role:

- Take ownership of change allocated to maintain, build and test Bank Letter application letter templates for both PBS and CAP/BiT systems. Providing a range of high level technical support to various areas/projects across the group providing high quality outputs which satisfy the needs of stakeholders.
- Produce detailed assessment following the allocation of a Keyword Search Work Request.
- Responsible for all allocated work to be accurately completed in time for Bank Letter release dates on BIT and PBS, ensuring that all variables and logic used within the letters are accurate and applicable to the individual letter ID.
- To ensure that the correct addressing and signature information is applied to each individual type of letter so that the Groups customers receive accurate letters and that the language used in the letters is in line with the Group Brand and contains no errors or omissions.
- Support the control of multiple projects and resolution of complex queries, ensuring that the team delivers to expectation.
- Gathering/validating requirements to ensure that accurate impact assessments are produced
- Undertaking
- Manage self to ensure adherence to relevant risk policies and frameworks and identify, escalate and mitigate emerging risks as appropriate
- Assist in testing Bank Letters changes as and when required by the Test Manager.
- Demonstrate core LBG values and behaviours as an active team member


- The role holder will perform full impact assessments and resource the work according to level of complexity/priority
- The role holder will provide detailed analysis/validation/information to letter owners/projects as required to support accurate requests and timelines
- The role holder will work with the business areas as the appropriate subject matter expert to ensure that the full requirements are received and be the point of contact until implementation
- The role holder will provide input to project reports
- The role holder will be supportive of training and coaching driving one best way
- The role holder will provide analysis of inputs and outputs to identify areas of improvement and recommend appropriate change.
- The role holder will have some line management responsibilities in terms of contractors in place


- Analytical skills - able to interpret and evaluate customer requirements successfully
- Attention to detail
- Planning and Control
- Verbal and written communication
- Self/Work Organisation
- Extensive knowledge of MS Office applications - Word, Excel and Office
- Extensive knowledge of other software applications - VISIO, PCOM, CRDMS, Informan and service manager 7
- Detailed bank letters build, design and testing knowledge
- Organisational awareness
- Sigma and Lean tools
- Stakeholder Management
- Supplier Management