Sales Administrator

Serene Furnishings Ltd
£14,000 per annum
12 Aug 2017
31 Aug 2017
Contract Type
Full Time

Serene Furnishings is one of the UK's fastest growing Furniture Wholesalers; sourcing products globally and supplying a network of stockist across the UK.

An exciting opportunity has arisen within our business, based at the company’s Head Office in West Bromwich. We are a well-established business within our industry, in order to ensure we have a consistent service level in line with companies growth, an opportunity has arisen for an experienced Sales Administrator. The role is critical to the on-going success of the business and will provide great challenges for the successful candidate who is able to display drive, initiative and determination.

The role:

  • Processing Sales Orders & Uplifting Sales on existing orders
  • Warm Calling on & maintaining Existing Customer Accounts
  • Liaising with internal departments i.e. Logistics & Accounts
  • Promoting special offers to customers on the phone or via e-mail
  • Respond in a prompt and efficient manner by telephone / email & fax
  • Monitoring E-mails & Voicemails within a timely manner
  • Booking in deliveries
  • Backorder & Account Management
  • Build strong customer relationships to increase customer loyalty.
  • Handle customer complaints & enquiries in a professional manner.
  • Turn complaints into positive customer contact and resolve to mutual satisfaction
  • Provide excellent customer service during every contact
  • Ensure that all written communications are of a professional standard & information given is correct
  • Maintain and develop good communication within the team to improve efficiency of the department and relay customer feedback issues promptly
  • Taking full responsibility for personal targets whilst remaining focused on departmental targets and objectives
  • Relay customer feedback and insights to other departments to improve customer satisfaction and internal processes
  • Analyse trends in returns and identify possible manufacturing and supply chain issues

The person:

  • Good Telephone Manner & clear speaking voice
  • Motivation & passion for sales
  • IT literate - (Microsoft Word, Excel, outlook and Internet Explorer)
  • Excellent communications skills in both verbal and written
  • Passionate about taking responsibility and resolving queries to mutual satisfaction
  • Proven track record of dealing with customer complaints
  • Ability to work in a high pressured environment
  • Excellent organisational skills
  • Accurate typing skills to respond to incoming emails promptly

Reasons to work for Serene Furnishings

So why should you work for Serene Furnishings? Well, for a start we value our people just as much as our customers. That’s why we provide a supportive and fun working environment - giving you recognition for your work, with all the training, challenges and encouragement you need to realise your full potential.