Customer Care Case Handler

Foxwood Recruitment
Newton Solney
12 Aug 2017
31 Aug 2017
Contract Type
Full Time

Are you able to provide second-to-none customer care?

Due to growth, our client is looking for to fill 4 positions within the customer care department to deal with the resolution of all customer queries and complaints. Dealing with customers who may be purchasing a house or refinancing you will be able to take ownership of queries that can be extremely emotive to the customer.

The Role Entails:

• Ensure all complaints are acknowledged, actioned and closed within the SLA.

• Resolving complaints both verbally and in writing.

• Liaise with all stakeholders and keep informed of progress report.

• Work alongside other company departments to ensure the customer experience is seamless.

Personal Attributes Needed:

• Customer Focussed.

• Passionate and Relentless

• Ownership

• Energy Experience to set you up:

• Experience in dealing with complaints for high value/emotive transactions.

• Experience within a fast-paced environment.

• Experience within a customer focussed organisation.

This role offers the candidate a chance to succeed in a face-paced and challenging role, with great personal rewards attached. Interested? get in touch!

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