Communications Manager

Interserve PLC
West Bromwich
12 Aug 2017
13 Sep 2017
Contract Type
Full Time
Position Overview

We arecurrently recruiting for a Communications Manager to support the mobilisationof the Department for Work and Pensions (DWP) estate, to support ensuring thesmooth transition of services of a large scale, national government facilitiesmanagement (FM) contract.

Thepurpose of the role is to ensure those affected by the transition are engagedand informed of the changes throughout the mobilisation. The post holder willneed to maximise employeeadoption and motivate and engage staff to reduce resistance to business changeand maximise employee retention. Therole therefore will be supporting communications through all project activity andwill be based in West Bromwich with some travel to our clients’ national sitesas and when required.

This will include designing and deliveringthe communication strategy to ensure business engagement at all levels duringthe mobilisation. With a great degree of senior stakeholder engagement, thishighly visible role will act to ensure engagement is optimised within thebusiness to drive the success of the mobilisation. Hence we are seeking an individual witha proven track record of delivering successful change and communication plans,including senior stakeholder management engagement. The position will require someone who candemonstrate influencing skills to drive and implement a business wide transformationprogramme through high levels of change and uncertainty.

Candidateswill be required to meet security checks in order to work on the clientpremises. This is a Fixed Term Contract position until July 2018.


  • Develop and deliver a strategic engagement and communications strategy
  • Own the creation and development of communications plans and be responsible for all engagement activity
  • Write and deliver regular communications key project milestones to targeted audiences, and maintain communication data and information
  • Develop regular, targeted, feedback channels to ensure that messages are being delivered in a consistent and timely manner
  • Evaluate the effectiveness of communications and employee engagement opportunities by gathering and acting on meaningful employee feedback
  • Prepare and write good news stories for issuing to the wider
  • Provide advice and consultancy on communications, engagement and people related issues
  • Work with the Central Marketing and Communications team to ensure all communication activities and materials are consistent and aligned to internal corporate brand identity and strategic direction, that all communications are aligned to corporate messaging and channels and that engagement activities mirror companywide

What we are looking for


  • Ability to clearly articulate messages to a variety of audiences
  • Ability to work at all levels within an organisation
  • Ability to develop and maintain strong relationships
  • Encourage a cross functional approach to developing solutions
  • Understands the challenges facing stakeholders
  • Seeks feedback from all customers to improve service levels and develop strong partnerships
  • Understands the business and communicates clearly with stakeholders
  • Integrate information from diverse perspectives, translating the essential elements
  • Ability to influence others in the transition to a common vision or goal
  • Internal communications experience with geographically dispersed employees
  • Strong diplomacy and influencing skills

Qualificationsand Experience

  • Experience developing project engagement and communications strategies
  • Experience advising senior managers on communication challenges
  • Experience in writing for a variety of audiences
  • Strong editing and proof reading skills
  • Proficient IT user, preferably with knowledge of managing intranet platforms
  • Understanding of digital technologies used in internal communications
  • Experience in utilising various types of tools and channels, both online and offline
  • The successful candidate must be willing to go client security clearance

Additional job board text

Interserve's vision is to redefine the future for people and places. We are one of the world's foremost support services and construction companies, operating in the public and private sectors in the UK and internationally. We offer advice, design, construction, equipment, facilities management and front-line public services. Interserve is based in the UK and is listed in the FTSE 250 index. We have gross revenue of £3.6 billion and a workforce of 80,000 people worldwide.

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