Customer Service Manager - Birmingham
To supervise the shop team in the absence of the Shop Manager to maximise shop profitability, through promotion of products. To deliver outstanding customer service whilst adhering to all company policies, procedures, compliance and standards. Contributing to a safe and enjoyable environment where colleagues and customers feel welcomed and engaged. Responsibilities & Experience Delivering consistently exceptional customer service and ensuring a great customer journey, resolving complaints and issues when necessary. Ensuring compliance with the following; Health and Safety procedures Responsible Gambling and Self-Exclusion Guidelines Security procedures Think 21 Cost Control Maintaining high shop standards, taking pride in the shop and ensuring all colleagues adhere to the company uniform policy. Ensuring the shop is clean and a shop tidy is completed at regular interviews when on duty. Ensuring the Customer Service Assistants understand the company's product offering, both in shop and online to enable them to have confident conversations with customers. Supporting the Shop Manager with the training and development of the Customer Service Assistants. Having commercial awareness and understanding how they can personally impact the shop's profitability. About The Company Every day thousands of people around the world enjoy betting and gaming with Ladbrokes. Part of Ladbrokes Coral Group, we are the home of the world's best-loved betting and gaming brands and one of the biggest players in the UK with a significant presence across the globe. As a business that continually brings excitement to our customers' betting and gaming experience, we believe it's really important that our people have plenty of reasons to be excited about working with us too. And for you, we believe there really couldn't be a more thrilling time to join us. We're changing the way people experience betting and gaming. In fact, you could say we're breaking down barriers and re-writing the rulebook on it. We are incredibly passionate about sport here at Ladbrokes, so if you are too, take a look around and explore the exciting opportunities we have waiting for you.