Customer Relations Executive

Recruiter
Cactus Frontline
Location
Birmingham
Salary
£19,000 per annum
Posted
30 Aug 2017
Closes
22 Sep 2017
Contract Type
Full Time
We are looking for candidates with strong customer service and complaint handling experience to join a growing and well established business as Customer Relations Executive.

The successful Customer Relations Executive will be responsible for handling queries and complaints from customers in an effective manner. You will ensure all queries are recorded in an efficient manner and all resolutions are provided within agreed standards.

The benefits: Alongside the competitive basic salary of £19,000 the organisation offers a fantastic benefits package including pension scheme, health/dental care schemes and holiday purchase option. This is also a wonderful opportunity to progress with a large business with a great reputation.

Roles are available on both a permanent and 12 month fixed term contract basis.

As a Customer Relations Executive you will:

- Ensure all queries and complaints received via telephone, e-mail and post are resolved in an efficient manner.
- Provide a resolution in accordance with service level agreements.
- Escalate serious complaints in line with company procedures.
- Manage workload effectively to ensure cases are completed on time.
- Communicate with both internal and external stakeholders using appropriate methods.

The ideal Customer Relations Executive will have the following skills and experience:

- Previous experience within a customer service or complaints driven environment is desirable, however bright and articulate candidates from other relevant backgrounds with be considered.
- Excellent listening skills and the ability to identify the customer issue, adapting approach accordingly.
- Excellent communication, both verbally and written, and the ability to explain information simply and clearly.
- Self-motivation and the ability to manage your own workload to achieve results.
- Experience of using Microsoft office systems including Word and Excel.