Customer Service Representative

Recruiter
The Recruitment LINK
Location
Hilderstone
Salary
£17,000 per annum
Posted
30 Aug 2017
Closes
24 Sep 2017
Contract Type
Full Time

Our client is the UK’s leading manufacturer of ceramic goods. They are looking for two Customer Service Representatives to join their team.

The Role:

To ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities:

  • Managing large amounts of incoming calls
  • Identifying and assessing customers needs to achieve satisfaction
  • Generate sales leads
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information
  • Handle customer complaints, provide appropriate solutions and alternatives
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Any ad hoc duties as required
  • Some reception cover as and when needed

Requirements:

  • Proven customer support experience or experience as a client service representative
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritise, and manage time effectively
  • Confident at troubleshooting and problem solving

Hours: 37½

Salary: £17K