Contact Centre / Telesales Manager

Recruiter
Latcom Plc
Location
Nuneaton
Posted
30 Aug 2017
Closes
19 Oct 2017
Contract Type
Full Time

Contact Centre / Telesales Manager needed based in Nuneaton.

Job purpose:

  • The role has direct line management responsibility for 4 Internal Sales Executives and 6 in Administration.
  • People management is a key requirement of the role including dealing with an HR related matters, retention, and coaching/development of colleagues.
  • This role has overall responsibility for the Sales and Admin team, its colleagues and processes.
  • Responsibilities also include ensuring excellent levels of call quality and customer service, plus client liaison and ongoing improvements, including call reduction activity.

Skills required:

  • Proven Contact/Telesales Management experience
  • Strong people manager
  • Good commercial knowledge to think quickly and be decisive
  • Good strategic knowledge and overall planning.

Please send in your CV if you have the above skills and you can start immediately - my client can wait one week bit no longer and this is a 3-month temp contract to start with.