Customer Service Collections Advisor
A fantastic opportunity to develop a career within customer service call centre collections with an excellent brand & reputation.
Our Customer Service and Collections Advisors are experts in helping customers with a variety of queries from paying a bill, difficulty paying to supply issues. This role will suit people with a passion for giving customers a great service within a busy call centre environment
We offer a comprehensive training package to enable you to become experts in helping people.
The role comes with an attractive basic salary, fantastic benefits including free parking, plus first class training, promotional opportunities, and offers the chance to develop your career with a highly regarded and forward thinking company.
The roles are full time & Permanent with an initial starting salary of 16k
We're looking for people who are good listeners and enjoy talking to people. You'll need to be flexible to work between the hours of 9am-7pm Monday-Friday and Sat 8.30 -1pm .
You'll be taking calls either inbound or outbound speaking to customers and resolving queries.
We offer individuals a chance to utilize their excellent customer service skills in a professional and friendly call center environment. To ensure you are an expert on all products and services, you'll go on a comprehensive induction programme and will be supported by your colleagues to help you succeed.
Customer Service Candidate
Experience working within a customer service role, ideally in a call centre
Be an excellent listener with the ability to flexibly adapt to customer needs
Excellent communication skills, able to listen and engage with people and communicate empathy and concern
A positive attitude, and the confidence and desire to make the most of this excellent opportunity to develop your customer service skills
Excellent customer service ideally gained in a call centre, with inbound and outbound dialler experience
Previous Collections experience, you will be a strong negotiator with a passion for customer service.
Experience in Affordability and Vulnerability is desirable but not essential
As a self-motivated individual who enjoys a fast pace environment you will demonstrate a natural ability to negotiate and persuade customers.
The job may be suitable for candidates who have experience in the following: Customer Sales Advisor, Customer Service Advisor, Inbound Sales Advisor, Call Centre Agent, Inbound Sales, Claims Advisor, Customer Account Manager, Customer Services Advisor, Collections Agent, Debt Collection, Credit Controller.