IT Support 1st Line

Redditch Commercial
Stoke Pound
£24,000 per annum
30 Aug 2017
30 Sep 2017
Contract Type
Full Time
ERP Analyst/ Support Technician


£24,000 - £26,000

My client is a looking for an enthusiastic individual who is keen to start and develop a career in IT. This is a prestigious company who is going through a period of growth. This is a very exciting point within the business for a candidate to join the team.

Purpose of the role:

- To provide 1st Line IT support for all staff on system issues

- Provide system troubleshooting support to internal customers

- EDI Administrator

- Data Integrity and business continuity

- Checking system monitoring tools for preventative maintenance of IT Systems

- Create and maintaining company and department documentation and procedure guidelines

- Project Management

- Monitor and report on system performance

- Create documentation and procedure guidelines for ERP system users

Management of EDI systems & customer EDI connections

The ideal candidate will have the following skills and experience:

' Good general level of education. Ideally A Level or equivalent in IT or similar

' Previous experience of a ERP system

' Must be able to work autonomously but also be a good team player

' Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing

' Ability to plan and priorities work load without supervision, with a good attention to detail and ability to show initiative

' Practical troubleshooting and problem analysis techniques within a team environment

' Experience in supporting and ERP systems ideal but not essential

' Good Communication Skills

' Excellent Organisational skills

Working hours for this role are Monday - Friday 8:30-4:30, 35 hours per week.

The company offer:

' Subsidized canteen facilities

' Christmas shut down

' Discounted medical care

' A great pension scheme

' Free training and development