Call Centre

Recruiter
Keter UK Ltd
Location
Birmingham
Posted
30 Aug 2017
Closes
24 Oct 2017
Contract Type
Full Time

Keter UK is part of the KETER Group, a global company that has been active for over 60 years, currently operating factories and distribution centres in nine countries, with products sold in over 90 countries.

Keter is one of the world’s leading manufacturers and marketers of resin-based household and garden consumer products. With a focus on innovation driven by consumer insight, Keter provides an impressive range of furniture, storage and organization solutions to simplify and enhance the daily lives of consumers.

Keter UK currently have an opening for a:

CONSUMER SERVICE REPRESENTATIVE M/F

(Halesowen, Birmingham, UK)

From September 2017 to February 2018

Your responsibilities:

Reporting to the Consumer Service Supervisor, you will be responsible for processing orders over the phone, via email and on-line for customers and providing post-sales support through to resolution and you will:

  • Respond to customer queries in respect of product information, working to call targets for inbound calls, email and social media responses.

  • Maintain accurate records inputting on-line and telephone orders, monitoring and reporting on supply issues.

  • Process and confirm payments.

  • Investigate queries and issues including the ordering of parts and/or refunds.

  • Monitor and respond to on-line consumer reviews and queries.

Your Profile:

  • Previous experience in a call centre environment;

  • Self-motivated, able to work independently to resolve customer issues;

  • Demonstrates a positive attitude; openness;

  • Excellent communication and organisational skills;

  • Excellent telephone manner.

Our Goal:

We believe innovation and customer orientation are essential at Keter. People are the most important part of our success and we wish all in our team to play and active role in our business.

Join us by sending your application and a copy of your curriculum vitae.