Multi Skilled Mobile Engineer - Birmingham

Recruiter
CBRE Global Workplace Solutions
Location
Birmingham
Posted
30 Aug 2017
Closes
23 Oct 2017
Contract Type
Full Time

Purpose

To work in a Team, driving the efficient delivery of the maintenance function to deliver on statutory and contract SLA’s.

Main Duties and Responsibilities

1 Work within a team of Engineers ensuring the highest standards and CBRE competencies are delivered and demonstrated.

2 Deliver Portfolio PPM and Reactive Works.

3 Ensure the Client, Customer and Team are 'kept in the loop’ through feedback and regular updates.

4 Drive the Team to deliver a quality service, aiming for 100% satisfaction of the Customer.

5 Provide technical support, advice and guidance to the Customer and Team.

6 Ensure best value for money to the Client by ensuring accuracy within the Team by checking resource and materials are suitable to effectively deliver the service.

7 Ensure safe delivery of all CBRE works, including those of our service partners.

8 Ensure accuracy and delivery within SLA of all works.

9 Ensure continuity of service by controlling resource and cover.

10 Produce and validate quotations for Regional minor works.

11 Ensure harmony and integrated work ethics within the Contract Support

12 Liaise with CBRE Regional Office Contract Support, Supervisors, Managers, and Sub-Contractors to deliver work to the highest standard within SLA, as required.

13 Build and foster relationships with the Client, Customer, and other CBRE colleagues.

14 Collate and submit audit appeal evidence.

15 Take ownership of the site service delivering exceptional service to the customer.

16 Accurately update and amend the Portfolio Portal.

17 Ensure full transparency of the service to the Customer.

PERSON SPECIFICATION

Education

[Essential] Good secondary education, with GCSE passes in Maths and English.

Training

[Essential]City and Guilds electrical qualification’s including 17th edition.

[Desirable] Relevant Gas Safe qualifications.

[Desirable] Relevant F-Gas qualifications.

[Desirable] Relevant Fabric qualifications.

Experience

[Essential] 3 Years’ experience in a similar role

Background in site engineering/property maintenance.

Aptitudes

Excellent verbal and interpersonal skills

Exceptional customer service

A good standard of written and verbal communication skills

Sound numeracy and computer literacy

Ability to collate, interpret and communicate key issues from business data

Ability to prioritise tasks

Adaptable and flexible work ethos

Excellent time management and organisational skills

Ability to remain calm under pressure

Results oriented

Demonstrable leadership qualities

Ability to foster team work and lead by example.

Character

Committed to the delivery of excellence to customer service

Strongly Demonstrates CBRE Competencies

Be able to respond immediately in a crisis

Calm manner, able to work under pressure and against rapidly changing demands and priorities

Able to make sound decisions when needed, and take accountability for outcomes

Detail conscious, methodical and intuitive in approach

A team player, able to work and foster relationships with the Client, Customers, CBRE colleagues, CBRE Service Partners and Suppliers

Demonstrate the highest ethical standards when dealing with customers, suppliers and the Team

Delivers on commitments and promises

Earns the confidence and trust of others

Shows respect for others

Goes the 'extramile’ to deliver results

Continually seeks ways to improve how things are done

Self-motivated

Learns from mistakes and implements change to avoid repetition

Can change a pre-planned schedule to fit in with changing demands

Uses initiative to resolve unexpected situations and requirements

Proposes and implements new and different ways of doing things.

Circumstances

Be flexible to work outside core office hours from time to time, and travel (vehicle provided).