Multi Skilled Mobile Engineer - Birmingham
To work in a Team, driving the efficient delivery of the maintenance function to deliver on statutory and contract SLA’s.
Main Duties and Responsibilities
1 Work within a team of Engineers ensuring the highest standards and CBRE competencies are delivered and demonstrated.
2 Deliver Portfolio PPM and Reactive Works.
3 Ensure the Client, Customer and Team are 'kept in the loop’ through feedback and regular updates.
4 Drive the Team to deliver a quality service, aiming for 100% satisfaction of the Customer.
5 Provide technical support, advice and guidance to the Customer and Team.
6 Ensure best value for money to the Client by ensuring accuracy within the Team by checking resource and materials are suitable to effectively deliver the service.
7 Ensure safe delivery of all CBRE works, including those of our service partners.
8 Ensure accuracy and delivery within SLA of all works.
9 Ensure continuity of service by controlling resource and cover.
10 Produce and validate quotations for Regional minor works.
11 Ensure harmony and integrated work ethics within the Contract Support
12 Liaise with CBRE Regional Office Contract Support, Supervisors, Managers, and Sub-Contractors to deliver work to the highest standard within SLA, as required.
13 Build and foster relationships with the Client, Customer, and other CBRE colleagues.
14 Collate and submit audit appeal evidence.
15 Take ownership of the site service delivering exceptional service to the customer.
16 Accurately update and amend the Portfolio Portal.
17 Ensure full transparency of the service to the Customer.
[Essential] Good secondary education, with GCSE passes in Maths and English.
[Essential]City and Guilds electrical qualification’s including 17th edition.
[Desirable] Relevant Gas Safe qualifications.
[Desirable] Relevant F-Gas qualifications.
[Desirable] Relevant Fabric qualifications.
[Essential] 3 Years’ experience in a similar role
Background in site engineering/property maintenance.
Excellent verbal and interpersonal skills
Exceptional customer service
A good standard of written and verbal communication skills
Sound numeracy and computer literacy
Ability to collate, interpret and communicate key issues from business data
Ability to prioritise tasks
Adaptable and flexible work ethos
Excellent time management and organisational skills
Ability to remain calm under pressure
Demonstrable leadership qualities
Ability to foster team work and lead by example.
Committed to the delivery of excellence to customer service
Strongly Demonstrates CBRE Competencies
Be able to respond immediately in a crisis
Calm manner, able to work under pressure and against rapidly changing demands and priorities
Able to make sound decisions when needed, and take accountability for outcomes
Detail conscious, methodical and intuitive in approach
A team player, able to work and foster relationships with the Client, Customers, CBRE colleagues, CBRE Service Partners and Suppliers
Demonstrate the highest ethical standards when dealing with customers, suppliers and the Team
Delivers on commitments and promises
Earns the confidence and trust of others
Shows respect for others
Goes the 'extramile’ to deliver results
Continually seeks ways to improve how things are done
Learns from mistakes and implements change to avoid repetition
Can change a pre-planned schedule to fit in with changing demands
Uses initiative to resolve unexpected situations and requirements
Proposes and implements new and different ways of doing things.
Be flexible to work outside core office hours from time to time, and travel (vehicle provided).