Change and Configuration Manager

Recruiter
Network IT
Location
Birmingham
Salary
£39,000 per annum
Posted
30 Aug 2017
Closes
24 Oct 2017
Contract Type
Full Time
Change and Configuration Manager | Up to £46K | West Midlands

Change and Configuration Manager sought by of the UK's leading universities to lead and be responsible for the overall Change and Configuration Processes within IT Services.

You will be expected to build strong working relationships with many key stakeholders and colleagues to co-ordinate activity across all department services.

As a Change and Configuration Manager you will accountable for the Change and Configuration processes. You will establish standard operation procedures and propose and implement agreed improvements, providing a more efficient and effective IT support service. You will be expected to chair the Change Advisory Board Meetings (CAB) and have overall responsibility for the maintenance of the already established Configuration Management Database (CMDB)

To be considered for the role of Change and Configuration Manager, you will need to have the following demonstrable skills and experience:

• Strong customer service orientations with the ability to clearly identify user requirements and demonstrating the ability to negotiate, influence and resolve conflict with both internal and external customers

• Extensive experience of day-to-day operational management of high volumes of Change and Configuration

• Excellent stakeholder engagement and management experience

• Experience or exposure to project management methodologies (PRINCE or APM)

• Experience or exposure to continuous service/process improvement approaches (such as LEAN)

Qualifications

• ITIL qualifications are a necessity preferably to ITIL expert level

• Project Management Foundation (PRINCE or APM)

The successful Change and Configuration Manager will be offered a starting salary of £39,000 - £46,000 plus excellent benefits, outstanding pension and up to 50 days holiday!

This is a role that will suit a Change and Configuration Manager that will enjoy working on large scale and complex computing environments while being able to motivate staff and providing clear direction with respect to requirements and expectations.