Customer Success Manager

Rec Sense Recruitment
01 Sep 2017
01 Oct 2017
Contract Type
Full Time

Customer Success Manager (Information Platform) - Warwick - c.£30k+ uncapped Com

We are igniting the industry with our suite of highly innovative and exciting software tools. Due to rapid expansion, we have a superb opportunity for a forward-thinking Customer Success Manager who has a passion for customers and driving customer satisfaction.

Based out of the Warwickshire office, this role is not for the faint-hearted. It’s a fast-past, customer service, and support role, where you will be overseeing the onboarding experience, training and supporting our customers. Vital is understanding that we want long term customers, not churn and burn - it’s not our business’ culture.

The perfect candidate will be fresh for success but bring integrity and authority to this role and make it their own. Someone driven and enthusiastic with a love of customer engagement, making the customer experience seamless and consistently excellent. The primary focus of this role is post-sales support for our property information platform.

We will be looking for someone to work towards managing a growing team of Customer Success Managers over the next 6/12 months so a great opportunity to progress your career. We believe that hard work and results should be rewarded; we’ll give you the tools, the training, and the opportunity, the rest is up to you.

Main responsibilities:

-Actively manage customer relationships.

-Ensure customers are fully engaged and getting the support and value they expect from the platform and us.

-Training and on- boarding support for all new and current customers. Ensuring the hand over from Sales is seamless.

-Customer development, retention, and support. Taking ownership of your customers, building a good rapport and long lasting relationships with little direction from management.

-You need to have a consultative approach in your training process to establish and understand what the customer needs and deliver this. Serving as an advocate for the customer needs as well as up-selling our business offering.

-Develop and maintain an expert understanding of our product offerings and their development to offer technical support. You will be supported and trained to become a product expert.

-The role will include booking, and completing online web demonstrations and face-to-face, if required. Good time management is essential as you will manage your diary, booking demonstrations and arranging calls to support your customers.

-Proactively work with the sales team to support and manage customers. A relationship builder who is critical to the development of the business.

-Maximising potential from existing accounts - you’ll be a listener and promote our offering and up-sell.

-Maintain accurate account, contact, sales activity, and opportunity and CRM information.

-Keep an eye on the industry and what makes us unique to maintain a competitive edge.

Key Skills & Experience:

-Proven experience and understanding of the B-to-B sales, customer service and/ or training processes.

-Exceptional phone and communication skills with the ability to engage at all levels and problem solve over the phone.

-Strong interpersonal skills complimented by excellent verbal and written communication skills, along with -presentation and analytical skills.

-The ability to negotiate and influence decision makers.

-A consultative approach - a great listener who can engage and problem solve.

-Work to and meet deadlines whilst working under pressure.

-CRM database experience.

-Passionate about technology

Please can all applications be submitted in Word format.

Customer Success Manager (Information Platform) - Warwick - c.£30k+ uncapped Com

Customer Success Manager (Information Platform) - Warwick - c.£30k+ uncapped Com

Customer Success Manager (Information Platform) - Warwick - c.£30k+ uncapped Com

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