Administration Assistant / Business Support

Randstad Financial and Professional
£8.17 per hour
30 Aug 2017
19 Sep 2017
Contract Type
Full Time
Are you a customer orientated individual who strives to provide exceptional customer service and always looks to provide the highest quality customer service? If so this role may be perfect for you. Our client, a leading UK Bank is seeking a Customer Service Representative to join their busy team in Edinburgh on a 2 Month temporary contract. As a Customer Service Representative you will enjoy a role which provides excellent training and a workload where no two days are the same.

5 Month temp position
Salary: £8 per hour
Hours: 9am - 5pm

Job Description
The main purpose of this role is to provide high quality customer services ensuring these meet the needs of customers and taking advantage of all lead generation and cross-selling opportunities.

* Carry out a variety of customer services within a given specialism to customer satisfaction
* Provide technical advice and guidance on own area of expertise to both external customers and colleagues at all levels
* Deal with incoming queries and processing demanding and complex queries
* Provide support and guidance to colleagues
* Oversee the work of junior team members to ensure agreed service standards and work flow deadlines are met
* Establish effective relationships to facilitate lead generation
* Up-selling and cross selling the banks products to ensure optimum sales levels are made
* Contribute to appraisal processes for junior colleagues

Desired Skills/ Experience
* Previous customer service experience desirable
* Team player with the ability to motivate others
* Strong communication skills both written and verbal
* Previous experience within banking or financial services beneficial but not essential

Customer's deserve the best and the same goes for you, that's why the company will provide you with all the tools to support you to become the best you can be. If you believe you are the ideal candidate for this role, please apply for immediate consideration

Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003

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