Customer Service Team Manager - Luxury Retailer (Coventry City Centre)

Bermuda Park
£16,000 per annum
30 Aug 2017
05 Oct 2017
Contract Type
Full Time

Sitel is an award-winning outsourced call centre provider that has been a leader in its field for 30 years on an international basis. Sitel works with some of the largest global brands across a varied selection of markets.

We are looking for Team Managers to join Coventry’s newest campaign on a temporary basis.

You will be working with a luxury high street retailer, leading their team to high standards across their busy festive period.

About the role-

·You will lead your team to meet and exceed business objectives and client service levels.

·Have direct involvement in the recruitment process, as well as on-going training for the advisors.

·Continually review and monitor the performance of your team of agents, by conducting on-going call quality and one-to-ones on a regular basis.

·To provide clear guidance and feedback to your team by facilitating any messages from operations.

·To facilitate a people first culture, encouraging open, two way communication throughout your team.

·The effective day-to-day management of your team, as well as tracking lateness and absence and taking relevant action in line with HR policy.

You will have-

·Experience of working within a contact centre, preferably as a mentor, coach or supervisor.

·Evidence of effective interpersonal, coaching and leadership.

·Good numeric and verbal reasoning skills.

·Effective time management.

·Problem solving skills.

·Performance management skills.

Hours- Full time must be flexible between 8.00am-10pm Monday- Friday, 9am-5pm Saturday & 10am-4pm Sunday.

Pay- up to£19,000 based on experience, plus great corporate benefits!

Contract- Fixed term until Jan 2017

Benefits include:

  • Working with a highly recognised brand
  • Attractive bonus.
  • 25% discount on The White Company products
  • A generous holiday allowance
  • Pension schemes
  • Plus several discounts and incentive scheme

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