Customer Service Advisor

Recruiter
Hamlin Knight Recruitment Specialists in Human Resources, Office Support and Sales & Marketing
Location
Bermuda Park
Salary
£8.00 per hour
Posted
30 Aug 2017
Closes
20 Sep 2017
Contract Type
Full Time
Hamlin Knight is currently for an experienced Customer Service Advisor on a temp - perm basis to join a leading distribution company based in Coventry.

Monday - Friday between the hours of 08.00am - 18.00pm 40 hours a week.

Job Responsibilities are,

*Handle customers calls day to day needs in a professional and courteous way

*Ensure that customer issues are resolved as quickly as possible to the customer's satisfaction liaising via the appropriate channels.

*Escalation of issues to other departments or personnel as required.

*Answer inbound calls and make outbound calls, as necessary to communicate with customers (and others). Handle email and fax enquiries as directed.

*Work together as a team to achieve agreed Key Performance indicators.

*Assist local management drive up the penetration of automated services with both new and existing customers

*Develop any business opportunity within abilities and authorisation.

*Deploy management plan as agreed with the customer.

*Report any issues or concerns in a timely manner if discovered.

We require someone with strong communication skills and good Customer Service experience. The company offer genuine career opportunity's and good company benefits! Immediate starts available!!

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