Service Manager - Motor Trade

Recruiter
Mason Recruitment Limited
Location
Pirton
Salary
£20,000 per annum
Posted
30 Aug 2017
Closes
22 Oct 2017
Sector
General
Contract Type
Full Time

Service Manager - Motor Trade

Based in Worcester

£20,000 - £25,000 Basic Salary + OTE £28k - £33k

Mason Recruitment Ltd are currently looking for a Service Manager to join their clients team based in Worcester.

You must have previous experience working within the motor trade as a Senior Service Advisor/ Service Manager.

Main Duties:

  • Talk and listen to customers to build rapport, understand their needs and guide them towards the product/service that will best meet their needs
  • Provide estimates for servicing and repairs, ensuring that the customer is fully aware of the likely costs and timescale's involved and setting expectations accordingly
  • Schedule work to meet customer requirements, taking into account workshop/bodyshop utilisation targets, job complexity and parts availability.
  • Encourage the sale of genuine parts and accessories whenever possible
  • Agree vehicle delivery/collection or loan car arrangements
  • Co-ordinate workshop activity to deliver agreed work
  • Invoice customer on completion of work
  • Update customer database to maintain accurate records of work carried out to aid future prospecting
  • Work with colleagues and other teams across the centre to provide a seamless service to customers

Requirements:

  • You must have solid Senior Service Advisor / Service Management experience
  • Be able to demonstrate excellent levels of customer service
  • Have excellent planning and organisational skills