Claims Coordinator

Oakland Recruitment
£23,000 per annum
30 Aug 2017
05 Oct 2017
Contract Type
Full Time

My Client is looking for experienced Claim Handlers based in Stoke on Trent.

Monday to Friday 40 hours per week.

Job purpose:

To provide an efficient technical claims handling service for, and on behalf of, Adjusters including acting as the principal point of contact (post visit) with full empowerment to manage claims for both internal and external stakeholders. To provide excellent customer service & reduce elapsed time-scales whilst reducing indemnity spend where necessary.

Duties and responsibilities:

  • Delivery of first class customer service to our customers and Clients
  • To manage the customer experience throughout the claim, following the agreed contact strategy and delivering a high level of customer satisfaction
  • Undertake Daily / Weekly updates of all outstanding claims with full empowerment to progress these claims forward to conclusion
  • Monitor, manage and chase suppliers both internal and external to ensure a smooth journey and a fair outcome for the customer
  • To manage case/work load in accordance with service level agreements and both customer and client expectations on daily basis including pro-active diary management
  • Ensure that Client schemes manuals, Client Philosophies as well as all relevant documentation are all referred and adhered to
  • Understand Delegated Authority Agreements
  • Obtain authorisation of claims outside levels of authority
  • To evidence and demonstrate the ability to make decisions whilst taking into account the customers circumstances and client philosophies
  • To write, check, authorise and issue a full spectrum of correspondence including reports in line with company and the clients agreed standard
  • Ensure the correct procedures are adhered to when dealing and resolving all informal and formal complaints in accordance with our Company standards
  • Deal with all correspondence in accordance with agreed SLAs
  • Understand the Data Protection procedures
  • Understand and implement office and procedures to company standards
  • To recognise where there are inconsistencies during the claims process and take remedial action

Skills & Experience

This position would suit someone with property/commercial claims handling experience. Great interpersonal skills including good rapport/relationship and negotiation skills, competent and confident in interactions with stakeholders and business partners:

Excellent organisation skills

Computer literacy together with and the ability to organize your own workload is essential

Accuracy, attention to detail and an investigative approach

Ability to work within agreed time-scales and deadlines and be flexible alongside customer and/or client demand

To work actively as part of a team and contribute towards delivering team performance

To actively listen when interacting with customers using clear effective communication and adapt style to meet the customer needs

To be proactive in identifying problems and constructively look to find solutions

Flexible and committed to a career

Ability to work in a fast paced and changing environment with the ability to embrace change positively

Flexibility around extended hours at busy periods

If you feel this role is for you please email your CV ASAP