IT Support Coordinator

Uniting Ambition
£18,000 per annum
30 Aug 2017
18 Sep 2017
Contract Type
Full Time

Job Title: Support Co-Ordinator
Location: Staffordshire
Salary: £18,000 - £22,000

Uniting Ambition are keen to speak with Computer Science graduates (or IT related degree) with a passion for IT, who are looking to start or further their career.

The role of Support Co-Ordinator is responsible for handling telephone enquiries from clients about new and outstanding issues. The co-ordinator will ensure that all information relating to issues is recorded in the helpdesk and will liaise with all parties to ensure the issues are being progressed in a timely manner. Please note that this role will require on call hours.

Duties and Responsibilities
• Logging tickets and dealing with customer enquires
• Escalating issues to the Help Desk Manager
• Working with Developers during issue investigation
• Resolving and troubleshooting where applicable
• Communicating with clients during on-going investigation

Knowledge and Experience
• IT related degree or 3 years’ experience in a similar role
• Network knowledge
• SQL Server experience

For more info call Matthew Sherman on or email