Operational Risk Compliance Manager

Recruiter
Quattro Recruitment Ltd.
Location
Warwick
Posted
30 Aug 2017
Closes
19 Oct 2017
Sector
Legal
Contract Type
Full Time
Quattro Recruitment are working with a growing and reputable company which handles debt recovery, legal processes and various other matters.

Our client is seeking an Operational Risk Manager to join their expanding debt team on a permanent basis. The professional and experienced candidate will be responsible for delivering operational compliance with regulatory and client requirements which will include the SRA, FCA and Ofcom, as well as anti-money laundering legislation.

The duties of this role will include:

• Supplying the Financial Conduct Authority with requested information within specific timeframes and make sure any obligations are met whilst deleting any information that is no longer required.
• Initiate regular update meetings with the team and managers to ensure consistency.
• Respond to complaints in line with procedures and maintain records of investigated incidents which will be reported during operational meetings.
• Design and implement procedures to prevent re-occurrence of incidents or complaints.
• Carry out pre-qualification and conflict checks for new business.
• Manage the Quality & Compliance Assistant who will report to you and Quality Assurance processes.
• Review non-compliant accounts and provide feedback to line managers regarding the Collection teams bonus and calls, ensuring that work-flows are kept update with regulatory standards.
• Complete pre-audit documentation within strict time frames, liaising with the client regarding the audit confirming that recommendations will be taken on board.
• Challenge and review the current status quo and operational controls to improve compliance, whilst implementing new processes accordingly.

This role would suit a professional, well-presented and approachable candidate with intermediate to advanced skills in MS packages and strong experience relating to the FCA and complaint management including a strong emphasis on understanding the root cause and remedies for prevention.
In return, the company offer an abundance of benefits such as 22days plus bank holidays, free parking, subsidised healthcare and gym memberships as well as an active social committee amongst other benefits.

If you have the required experience detailed above and you are self-motivated with the ability to work well with others, then I would like to hear from you today!

DUE TO HIGH VOLUME'S OF APPLICATIONS FOR EACH OF OUR ROLES IF YOU DO NOT RECEIVE A RESPONSE WITHIN 14 DAYS THEN YOUR APPLICATION HAS NOT BEEN SUCCESSFUL, HOWEVER WE MAY KEEP YOUR DETAILS ON FILE AND CONTACT YOU WITH REGARDS TO ANY OTHER SUITABLE ROLES.

This vacancy is advertised on behalf of Quattro Recruitment LTD who operate as an employment business. Quattro Recruitment Ltd is an Equal Opportunities Employer.

Please contact Nikki in the Leamington Spa office with any questions