Sales Admin

Totally Recruitment Limited
31 Aug 2017
23 Sep 2017
Contract Type
Full Time
Due to a positive growth, we are URGENTLY seeking an experienced Sales Administrator for our client based in the Smethwick area. The company manufacture and supply a wide range of safety workwear and PPE. With over 25 years' experience to date the company pride itself in providing an excellent service and have a proven track record with large multinational distributors.

Duties and responsibilities:

- To receive and process in an efficient manner all customer orders/ enquiries.

- To input all orders received either by E-mail, Telephone, Fax and then release customer orders via their in-house computer system.

- Responsible for maintaining backorder levels and monitoring timely dispatch, this will include account maintenance.

- Adhering to customer's requirements and enquiries both verbally and written.

- To ensure records of all customer quotes are logged with the appropriate person.

- To handle major customer accounts allocated and maintain all records as required.

- To be fully conversant with quality assurance procedures for your department.

- To maintain a good level of product knowledge in order to converse with customers in a professional manner.

- To Advise External Business Managers of any Customer Quotes/ Enquiries related to their customer.

- To keep Internal Sales Manager advised of any problems that have been reported by customers.

- To participate in all company stock takes.

- Undertake to completion designated administration tasks as advised by the Internal Sales Manager.

- Promote stock items by advising customer of alternative products available in stock to those originally requested.

- To converse with designated accounts on items in which the company wish to promote.

- To answer all incoming calls professionally and in a timely manner.

- Using various communicating techniques to obtain additional sales from clients.

- To carry out any other reasonable duties that may be required by the company.

- Maintain a professional and ethical working practise at all times.

Qualifications and Skills:

- Excellent Customer service and telephone manner

- The ability to multitask

- The ability to prioritise and be very organised

- Excellent attention to detail

- A good level of English both written and verbal

- A good level of Maths

Hours of work and Pay:

- Temporary to permanent position after 12 weeks

- Monday to Friday

- 09:00-17:00pm with 30 minutes for lunch

- £7.50ph during probationary period with a review thereafter

If you feel that you meet the above-mentioned criteria and are available for work as soon as TUESDAY 25th JULY, then apply for immediate interview.

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